Clear that cache!

This morning I already had my computer connected to the TV and the volume turned up, all set to go when the 11:15 AM service started at New Spring's web campus.  Guess what happened?

I got last week's service instead ... and from what I briefly saw in the Chat Room, it looked like a handful of other folks were having the same problem.

But it's an easy easy easy thing to fix: all you gotta do is clear your computer's cache (the cache is simply a folder your computer uses to store temporary internet pages and other online data you've downloaded from the web).

If you're using Internet Explorer, start by clicking Tools.  Then in the pop-up window, click Internet Options, which should open to a tab marked General.  About halfway down the page you'll see a tab under Temporary Internet Files marked Delete Files.

Click Delete Files, OK and OK and you're all set.

Firefox is even easier.  Just click Tools, and then about 2/3 of the way down the roll-out, click the Clear Private Data tab ... and you're done.

Of course if you're using a Mac then you've got many, many more opportunities to be expressive and creative ahead:

• Common troubleshooting steps
• First things to try
• Verify everything
• Verify exact behavior for lost/missing data issues (bookmarks, history, settings, cookies)
• Get crash reports (TODO: signature)
• Check security software
• Check Add-Ons and try Safe Mode
• Run Profile Manager
• Reset localstore.rdf
• Check the error console
• Remove cookies from a misbehaving website
• Secondary methods
• Clean installation
• Try a new Firefox profile
• Clear Mac OS X system caches
• Suggest anti-spyware or anti-virus
• Obtain a list of running processes
• Obtain a list of modules in the Firefox process
• Check for running Firefox processes
• Use WinDbg to debug crashes or hangs on Windows
• Good things to know
• Where to get help
• Finding the profile folder
• Where Firefox stores data
• Differences between operating systems
• Using about:config
• How to take screenshots on all three operating systems
• Know how to use features that commonly confuse users
• Removing files from the profile folder
• How to know when a problem is not caused by Firefox
• Common helper mistakes

;-)